Policies2018-01-11T12:17:36+00:00

Policies

Whilst appreciable care has been taken in the preparation of clinical guideline Cards which appear on this web page, Critical Second Pty Ltd provides these as a service only and does not warrant the accuracy of these guidelines.

Any representation implied or expressed concerning the efficacy, appropriateness or suitability of any treatment or product is expressly negated.

In view of the possibility of human error and / or advances in medical knowledge, Critical Second Pty Ltd cannot and does not warrant that the information contained in the guidelines is in every respect accurate or complete.

Accordingly, Critical Second Pty Ltd will not be held responsible or liable for any errors or omissions that may be found in any of the information at this site.

You are encouraged to consult other sources in order to confirm the information contained in any of the guidelines and, in the event that medical treatment is required, to take professional, expert advice from a legally qualified and appropriately experienced medical practitioner.

These cards & posters are for educational purposes only and do not replace professional medical advice.

100% Satisfaction Policy

It’s quite simple really, we aren’t happy unless you are. We strive to provide an exceptional level of service in every area of Critical Second and welcome any feedback, praise or concerns you might have.

Delivery policy

24hr order processing

At Critical Second we commit to process your order within 24 hours, excluding weekends.

Standard Post – This is the standard postage price, which is a flat rate for anywhere in Australia.  Australia post delivers within 3-10 working days, depending on location. We reserve the right to change the price of standard post at any time, however the price will be shown on the website and once you have placed your order,  For exceptional circumstances, such as large bulk orders, specialised delivery requests or other circumstances, we reserve the right to discuss additional fees and charges for postage and handling.  In such cases, we will contact you and inform you of the fees and charges before officially processing your order.

Express Post – This is a flat rate for anywhere in Australia and for any number of items purchased in the one transaction.  While anyone can purchase express post, not all locations in Australia are included in the Australia Post Overnight Postcode Range.  Any parcels sent via express post will be delivered according to the Australia Post Pricing and Delivery Guides.  For more information, or to see if you are in the Overnight Post Code Range, see the Australia Post website.

Any parcels that are lost or damaged during transit will be replaced.  We reserve the right to refuse replacement of any parcels if we reasonably believe that the item was not lost or damaged during transit.

Critical Second will post to certain locations overseas.  Fees and charges are dependent on the location being posted to and the weight and size of the items being sent.  Call our friendly Customer Service Team on 0488825663 or email us at sales@criticalsecond.com for a quote. 5-10 working days is the usual international standard delivery time.

Returns, exchanges, refunds

Customer satisfaction is very important to us and for this reason we try to accommodate all return, exchange or refund requests. Every purchase is covered by our 100% satisfaction policy which allows you to return an item within 21 days of receiving it if you are not happy with the quality or function. It must be returned to us at your cost, and cannot be damaged (wilful or accidental) upon return.

1. Faults


A fault return is when a customer wants to return an item because their item or has a defect. We will offer an exchange or refund in the following circumstances:

  • If an item is faulty, wrongly described or different from a sample shown, we will provide a replacement product or refund, excluding original shipping costs.
  • If the item has stopped working due to fault and not misuse.
  • If the product is out of stock or on backorder at the time of return, an exchange for a different item of equal value or refund can be given.

If there is mistake from our end, or a fault with the product, we do not expect you to be out of pocket, so please call us before sending the item back. Out of pocket costs are referred to, and strictly limited to, the cost of return postage to a maximum of $15.00.

2. Change of mind


Change of mind refers to a request to refund or exchange an item by the customer, for reasons other than a faulty product. Unless you have been sent the wrong item, we do require the products to be returned to us at your expense. Please contact customer service before sending the item so we can assist you with the most appropriate return method.
Critical Second will refund or exchange items if:

  •  The item is returned within 21 days of receipt
  • Proof of purchase (i.e. invoice or bank statement) is provided
  • The item is in brand new condition (unused). If an item is being returned for refund or exchange and has been used or is not in its original packaging, a re-stock or return fee may be applied.

Refunds will include the purchase price of the item as shown on the invoice, excluding postage and handling fees, and will be paid to you via your original payment method. Critical Second will not pay for additional postage and handling fees occurred to return the item.
Critical Second reserves the right to refuse to refund or exchange an item if the terms and conditions outlined in this policy have not been met.